1. General Information
β’ What is 234 Rentals?
β’ βWe are a local, family-owned business specializing in table and chair rentals for events of all sizes.β
β’ What areas do you serve?
β’ βWe serve Connell, Othello, Mesa, Eltopia, Pasco, Kennewick, and Richland, WA.β
2. Booking and Ordering
β’ How do I book rentals?
β’ βUse our online booking system to select items, choose delivery options, and confirm your reservation.β
β’ How far in advance should I book?
β’ βWe recommend booking as early as possible to ensure availability, especially during peak seasons.β
β’ Can I change or cancel my order?
β’ βYes, you can modify or cancel your order up to 48 hours before the scheduled delivery or pickup.β
3. Delivery and Pickup
β’ Do you deliver?
β’ βYes, we deliver to all areas we serve. We charge a flat $50 delivery fee.β
β’ Can I pick up the rentals myself?
β’ βNo, we only offer delivery service.β
β’ What is your delivery radius?
β’ βWe deliver within a 45 of Connell, WA. Contact us for more details.β
β’ What are your delivery and pickup times?
β’ "Delivery and pickup services are typically available between 9 AM and 6 PM. However, specific times can be arranged during the booking process. If you require delivery earlier, please note that an additional charge may apply. Alternatively, we can arrange for delivery the day prior to your request at no additional cost."
4. Rental Policies
β’ Is there a minimum order amount?
β’ βNo, there is no minimum order amount. All orders are welcome!β
β’ What happens if an item is damaged or lost?
β’ βThe renter is responsible for any lost or damaged items. Replacement or repair fees may apply.β
β’ How long can I keep the rentals?
β’ βFor the period of time the items were rented out for. Additional days can be added for an extra fee.β
5. Payments and Fees
β’ What payment methods do you accept?
β’ βWe accept credit/debit cards, and Apple Pay. Payment is due at checkout.β
β’ Do you charge a deposit?
β’ βNo deposit is required; however, full payment is required to confirm your booking.β
β’ Are there any hidden fees?
β’ βNo, all costs, including delivery fees, will be displayed during checkout.β